Frequently Asked Questions (FAQ)

Frequently Asked Questions

What is your Return Policy?

  • We accept returns within 5 days of delivery.
  • At checkout, you may see an option called Checkout+ (powered by Redo) for a small fee (~$4.98).
  • With Checkout+: Free return shipping and exchanges — no out-of-pocket costs.
  • Without Checkout+: Returns are still accepted, but return shipping will be paid by the customer.
  • Items must be unworn, unused, with all original tags attached.
  • View full Return Policy

What is your fulfillment process?

  • We process orders Monday–Friday and ship the same day via UPS or FedEx.
  • Orders placed over the weekend ship the next business day.

How long will it take to get my order?

  • We ship via UPS Ground (3–5 business days) depending on your location.
  • Faster shipping options are available at checkout.

How can I track my order?

Do you have a physical storefront?

  • No — we are currently online only.

Do you sell ties or accessories?

  • We do not sell ties or bowties separately unless they are included with a suit or tuxedo set.

What brands do you carry?

  • We carry Stacy Adams for Men and Boys.
  • We also offer Perry Ellis Boy Portfolio.

What if my promo code isn’t working?

  • Contact us at info@julinie.com and we’ll assist you right away.

Do you have a size chart?

Do you offer discounts for schools or group orders?

  • Yes! We support schools nationwide. Contact us for bulk or event pricing.

Do you offer referral discounts?

  • Yes — email us to receive a custom referral code.